GENERAL TERM AND CONDITIONS

1. DEFINITION

• • It is agreed that the terms in these General Terms and Conditions shall have the following meanings:
  • Accommodation: the collective term for all rooms, studios, the holiday home, and the event venue offered by Edville (basic, standard, duplex, duplex with terrace).
  • Customer: any natural person or legal entity, including members of a group, who wishes to use Edville’s services in the context of a reservation or group reservation.
  • Parties: refers to both Edville and the Customer.
  • Data: personal data within the meaning of the General Data Protection Regulation, namely any information relating to an identified or identifiable natural person or legal entity; an “identifiable natural person or legal entity” is a natural person or legal entity who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to their physical or moral, physiological, genetic, mental, economic, cultural, or social identity.
  • Technical Equipment:equipment provided by Edville or that can be ordered through Edville’s partner.
  • Final Invoice: the total price of the services provided by Edville, calculated based on all services delivered to the Customer.
  • No-show: a reservation that was not cancelled by the Customer, where the Customer and/or their participants fail to appear at Edville for the reserved stay or event.
  • Quotation: the offer provided by Edville to the Customer.
  • Service Provider: any natural or legal person who collaborates with Edville in connection with the services offered to the Customer.
  • Privacy Policy: a policy concerning the processing of personal data that explains how the company processes such data.
  • Catering: meals and beverages offered by Edville.
  • Services: the set of services offered to the Customer as part of the agreement with Edville. The base price of these services does not cover the costs (such as salaries, municipal taxes on shows and entertainment, SABAM and additional rights) of musical and other events organized by the Customer or by Edville at the Customer’s request. The Customer assumes full responsibility for the payment of all taxes and charges.
  • Additional Services: all additional services requested by the Customer or any of their representatives, in addition to the services specified in the agreement. These additional services will be invoiced to the Customer.
  • Website: the collection of web pages accessible via the internet that provides information about Edville, the services it offers, and how to obtain them.
  • City Tax / Tourist Tax (toeristenbelasting): a regional tax on tourist accommodation payable by the Customer to the authorities.
  • Processing: any operation involving personal data, including but not limited to collecting, storing, organizing, modifying, using, or deleting it.
  • One-time Booking Fee: a component of a rate plan, representing the total payment for the reservation.
  • Dock / Boarding Point: the embarkation and disembarkation area designated by Edville.
  • Kayak Equipment: kayak(s), paddles, life jackets, seats, dry bags, and accessories.

2. GENERAL

• • Unless otherwise provided by special written provisions issued by a duly authorized person, these current General Terms and Conditions apply to all obligations, services performed by Edville, and to all agreements concluded or carried out by Edville. These terms are published on the website [www.edville.be](http://www.edville.be) and are therefore deemed to have been duly communicated.
  • These General Terms and Conditions are intended to govern the contractual relationships involving Edville home nv and Terplaten bv—hereinafter referred to as “Edville kayak”, “Edville Studio” and Edville Home. Customers are encouraged to read these General Terms and Conditions carefully.
  • Any reservation made by the Customer with Edville constitutes full acceptance of these General Terms and Conditions, notwithstanding any conflicting provisions in the Customer’s own general terms and conditions, even if those are later in date and/or contain a clause equivalent to these General Terms and Conditions.
  • The information on this site is provided solely for the purpose of supplying information about Edville and the services offered by Edville. Edville makes all reasonable efforts to ensure that this information is accurate at the time it is posted; however, the site may nevertheless contain incomplete, inaccurate, or outdated information. Edville reserves the right to supplement, modify, correct, or remove the information at any time, without notice and without incurring any liability. Edville expressly disclaims any warranties or guarantees in relation to the information provided, to the fullest extent permitted by law, and can in no event be held liable for any direct or consequential damages. Copyright in all information provided rests with Edville; accordingly, this information may not be reproduced or communicated without Edville’s prior express consent.
  • In that case, the new version of the General Terms and Conditions will be available on the website, together with the date on which it takes effect. Customers are advised to consult the General Terms and Conditions regularly to stay informed of any changes. In any event, the Customer is only bound by the version of the General Terms and Conditions in force at the time the Customer makes the reservation.
  • Best Price Guarantee for reservations made via [www.edville.be](http://www.edville.be).
  • Entering the required bank details and accepting these General Terms and Conditions by electronic means constitute an electronic agreement between the Parties, which serves as evidence between them of the reservation of the service and of the amounts due and payable for the performance of that reservation.
  • The applicable General Terms and Conditions set out all obligations of the Parties. No other terms communicated by the Customer shall be incorporated herein.
  • If the Special Terms and the General Terms and Conditions conflict, only the Special Terms shall apply to the obligation concerned. If, on the one hand, general terms and conditions of any kind issued by a partner and, on the other hand, those of another party conflict, only these General Terms and Conditions and the provisions hereof shall apply to the obligation concerned. ​
  • If one or more provisions of these General Terms and Conditions are considered invalid or are declared as such under any law, regulation, or final, binding decision of a competent court, the validity and scope of the remaining provisions shall remain in full force and effect.
  • Only the Dutch-language version is authentic. If the General Terms and Conditions are translated into another language, the Dutch version shall prevail over all other versions in the event of any dispute, litigation, issues of interpretation, or difficulties in the performance of these terms and, more generally, with respect to the relationship between the Parties.
  • The Customer acknowledges and agrees that Edville may transfer these General Terms and Conditions, together with all related rights and obligations, to a third party without the Customer’s prior written consent. The Customer accepts that such transfer shall release Edville from its obligations going forward. The Customer may not transfer these General Terms and Conditions, or the related rights and obligations, to any third party without Edville’s prior written consent.
  • These General Terms and Conditions apply in full to every agreement for groups concluded by the Customer with Edville and, by way of exception, shall prevail over any and all divergent terms, provisions, or arrangements stated in brochures, prospectuses, websites, or commercial documents of any kind.
  • The fact that Edville does not invoke or enforce any provision of these General Terms and Conditions at a given time shall in no event be construed as a waiver of that provision at any later time.
  • Specific & General Terms and Conditions for Kayak Rental: 
    1. Age & Supervision
    - Minimum age: 14 years. 
    - Under 14 years: only permitted under the continuous supervision of a responsible adult in the same kayak or immediately alongside them on the water. 
    - Signing renter: must always be at least 18 years old and is responsible for any minors in the group. .
    2. Alcohol & Drugs
    Strictly prohibited: alcohol (0.0‰), drugs, nitrous oxide, or any other performance- or consciousness-altering substances before or during paddling. 
    Enforcement: Edville may, in the event of a (suspected) violation, refuse access or terminate the rental without refund.
    3. Swimming Ability & Health
     - All participants must be able to swim at least 50 m and be in normal health.
    -Participation is at your own risk; please inform us in advance of any medical considerations (e.g., epilepsy, heart conditions).
    4. Life Jacket & Equipment (mandatory)
    - Life jacket: wearing one is mandatory at all times. 
    - Footwear: closed-toe water shoes or sports shoes recommended (no bare feet or flip-flops). 
    - Phones/valuables: keep them waterproof at your own risk. Edville is not liable for damage or loss.  
  • 5. Conduct & Safety on the Water
    - Follow navigation rules and instructions from Edville, the police, and the waterway authority. 
    - Keep clear of commercial traffic, locks, and entry/exit channels; using locks is prohibited. 
    - No jumping from bridges or banks, no towing behind boats, no standing while paddling.
    - No night paddling: only between sunrise and sunset (unless expressly permitted in writing and properly lit). 
    - Weather conditions: in case of thunderstorms, strong gusts, strong currents, or fog, go ashore immediately and follow instructions.
  • 6. Permitted Occupancy & Care of Equipment
    - Respect maximum capacity per kayak  (1-seater = 1; 2-seater = 2; optionally one small child only if safe and expressly permitted). 
    - Handle all equipment with due care (as a prudent person): do not drag over hard surfaces, avoid unnecessary collisions, and do not bring sharp objects on board.
  • 7. Use of Dock / Boarding Point
    - Maximum 4 people on the dock at any one time. 
    - Keep the dock clear;
    -  leave the boarding area immediately after getting in. 
    - No queue-jumping, pushing, or jumping on/off the dock.
  • 8. Liability & Insurance
    - Renter’s responsibility: upon entering into a rental agreement, the Renter is at all times responsible for bodily injury and property damage caused by themselves or their group—to themselves, to third parties, to third-party property, and to Edville. 
    - Dock condition: any defects at the dock can never be relied upon to claim compensation for bodily injury or property damage from Edville. 
    - Fines and charges: the Renter is liable for fines (e.g., no life jacket, prohibited zones) and any costs imposed by the police or waterway authority. 
    - Personal belongings: Edville is not liable for theft, loss, or damage to personal belongings.
  • 9.  Diefstal, verlies & schade aan materiaal 
    -   Huurder is verantwoordelijk voor diefstal, verlies of beschadiging van gehuurd materiaal. 
    -  Reparatie- of vervangwaarde wordt doorgerekend; prijslijst op aanvraag/aan de balie.
  • 10. Timing, Return & Cleanliness
    Departure and return strictly as per reservation. 
    Late return: surcharge per commenced 15 minutes. 
    Equipment must be returned dry and clean.
  • 11. Reservation, Cancellation & No-show
    - Reservation is final upon confirmation and, where applicable, payment/deposit. 
    - Cancellation terms as per the confirmation/website. 
    - No-show: 100% of the rental fee is due. 
    - Rescheduling: Edville may reschedule free of charge upon request made at least 24 hours before departure, or in unsafe conditions (thunderstorms, high water, storm).
  • 12. Instructions & Right to Refuse
    - Always follow Edville’s instructions.
    - Dangerous or unacceptable behavior: Edville may refuse or terminate the rental without refund.

3. OBLIGATIONS AND RESPONSIBILITIES OF THE CUSTOMER

• • The Customer is solely responsible for selecting the services on the website and for determining whether they meet their needs. Edville accepts no responsibility in this regard.
  • The Customer is also solely responsible for the information provided when creating the account and/or making service reservations. Edville cannot be held liable for incorrect or fraudulent data supplied by the Customer. Furthermore, the Customer is solely responsible for use of the account and for any reservation made—whether in their own name or on behalf of third parties—except where the Customer can demonstrate that the account was used fraudulently and that this was not due to the Customer’s error or negligence.
  • The Customer undertakes, when using the site and the services offered thereon, to comply with the applicable rules and these General Terms and Conditions. If the Customer fails to fulfil their obligations under these General Terms and Conditions, the Customer shall be liable for any damage caused by the Customer to Edville or to third parties. In this respect, the Customer undertakes to indemnify and hold Edville harmless from any and all claims, actions, or complaints of any kind arising therefrom, and to compensate Edville for all related losses, costs, or fees.
  • By making a final reservation for a service, the Customer specifically undertakes to pay the price for it and to comply with the related Special Terms. Specifically: 
    – Any reservation or payment that is irregular, invalid, incomplete, or fraudulent for any reason attributable to the Customer will result in cancellation of the reserved service at the Customer’s expense, without prejudice to any legal action Edville may bring.
     – Conduct contrary to public decency that disturbs public order within the establishment, as well as any failure to comply with the establishment’s house rules, entitles Edville to request that the Customer leave without compensation and/or without a refund if payment has already been made. If no payment has yet been made, or only partial payment has been made, the Customer must settle the cost of the services used before leaving.
     – Use of digital tools: the Customer also undertakes not to use the digital tools made available by the establishment (in particular the Wi-Fi network) for the reproduction, display, making available, or public communication of works or subject matter protected by copyright or related rights—such as texts, images, photographs, musical works, audiovisual works, software, and video games—without the authorization of the rights holders where required by intellectual property laws. The Customer must also comply with the security policy of the establishment’s internet service provider, including rules on implementing security measures to prevent unlawful use of the digital tools, and must refrain from any acts that reduce the efficiency of these tools.
  • The Customer undertakes to notify Edville of any change in the intended use of the rented premises and to invite only persons whose conduct, reputation, or decency can in no way cause material or moral harm to Edville; Edville reserves the right to intervene if necessary. If this obligation is not complied with, Edville shall be entitled to cancel the event without any compensation whatsoever.
  • The Customer is obliged to pay the applicable or agreed rates for the rental of the accommodation and for any other services they use. This also applies to services that Edville provides to third parties, or costs that Edville incurs for third parties, where such services or costs were requested by the Customer or caused by the Customer.
  • The Customer is personally responsible for wearing the provided safety equipment, such as a life jacket, when renting and using an Edville kayak. Wearing a life jacket is mandatory. If the Customer is fined by the police for not wearing a life jacket, the Customer must pay the fine themselves.  
  • The Customer is personally responsible for the theft or loss of kayaks and accessories such as paddles, life jackets, and dry bags.  
  • The Customer is personally responsible for any accidents that may occur.

4. OBLIGATIONS AND RESPONSIBILITIES OF EDVILLE

• • Edville undertakes, on a best-efforts basis, in accordance with the General Terms of Use and with all due care and expertise, to provide access to the site and the services supplied and, insofar as can reasonably be required, to take all steps necessary to remedy any malfunctions of which it becomes aware.
  • However, Edville may be required to suspend the site temporarily without prior notice—particularly for technical maintenance—without incurring any liability.
  • The Customer acknowledges and accepts that Edville’s responsibility does not extend to inconveniences or damages related to the use of the internet, including but not limited to: 
    - poor transmission and/or reception of data and/or information over the internet; 
    - failures of receiving equipment or communication lines;_
    - internet outages that hinder the proper functioning of the site and/or the reservation of services.
  • The site may contain hyperlinks to other websites published and managed by third parties, and Edville disclaims all responsibility for the content of those websites and the services offered there. In this regard, partners are responsible for promoting the offers listed on their own websites. The decision to consult third-party websites is therefore entirely the Customer’s responsibility.
  • Edville is obliged to keep the accommodation booked by the Customer available and to provide the agreed services.

5. PAYMENTS / PAYMENT TERMS / PAYMENT CONDITIONS

• • All reservations may be paid by bank transfer, quoting the customer’s name and reservation number.
  • Subject to prior agreement, via credit card pre-authorization.
  • To confirm your reservation, we request your credit card details as a guarantee prior to your stay.
  • Every payment automatically confirms your acceptance of our General Terms and Conditions as described on this page. ​
  • The Customer provides their payment details (i) to prepay the reservation for the stay, (ii) as a guarantee for the reservation, and (iii) as part of the online check-out procedure by entering, directly into the designated field (secure input with SSL encryption), the following card details: the card number, the expiration date (the card used must be valid at the time of the stay), and the verification code, in the case of prepayment via the payment platforms listed below.
  • Edville has chosen Ingenico Payment Services (i.e., a Payment Service Provider) and Mollie to secure online card payments. The Customer’s payment card is subject to validation by these partners and may be declined for various reasons (e.g., stolen or blocked card, limit reached, input error). In case of problems, the Customer must contact their bank, the establishment, or the relevant party to confirm the service reservation and the payment method.
  • For online payments, the following cards are available as listed on the site’s payment page: Visa, MasterCard, and Bancontact. This list is subject to change. ​
  • If the Customer pays at the establishment, each establishment may accept different payment methods; however, the Customer must present the payment card used for the reservation or prepayment. The establishment may also request identification to prevent card fraud.
  • If the Customer has not prepaid the accommodation costs online, the establishment may, upon arrival, request the Customer to pay a security deposit or provide an authorization to debit their account as a guarantee for payment of the amount corresponding to the services used.
  • In the event of a no-show after a reservation for an accommodation service for which a payment card was provided as a guarantee, the establishment will, by way of compensation, charge the amount of the stay to the payment card given as the guarantee at the time of booking.
  • Edville may, if it so chooses, as a matter of right and without having to provide justification, make any acceptance of an order, any reservation, or any service to be provided or continued conditional upon full or partial payment of amounts owed or to become owed, including by way of deposit, installment, or full settlement, even in advance. ​
  • If the Customer subsequently wishes to reduce the number of rooms booked, reduce the services provided, or shorten the length of stay, Edville may make its consent conditional upon an increase in the price of the room(s) and/or other services. Any changes must be agreed in writing.
  • In justified cases (for example, the Customer’s payment arrears or an expansion of the scope of the agreement), Edville has the right to increase the advance payment specified in the agreement or to require a higher security deposit in the amount of the expected accommodation costs.

6. PRICES / RATES

• • The services and rates are freely determined by Edville, which reserves the right to modify them.
  • The quoted rates may be changed without prior notice. Rates confirmed in the quotation are valid for 1 month. After that period, they may be adjusted in line with economic conditions based on economic indicators, changes in VAT or excise duties, and changes in tax rates and service percentages. In such cases, the rates in effect on the day of performance will apply.
  • Prices reflect the VAT applicable on the date of reservation, and any changes to the applicable VAT will be automatically passed on in the price stated on the invoicing date.
  • If competent authorities change or impose new legally mandatory taxes, these will be automatically reflected in the prices stated on the invoicing date.
  • Finally, certain promotional offers are available only on the website and can be purchased exclusively online; they are not available at the establishment’s reception.
  • The prices stated in Edville’s quotation are valid only for the specified dates and quantities. Changes to the plan proposed by Edville (dates, models, volumes, etc.) may result in a price revision.
  • Any additional services requested by the Customer after the signing of the agreement are subject to the same terms and conditions as those applicable to the agreement signed by the Parties.
  • The Customer shall be responsible for paying all costs for services not included in the agreement but ordered during the stay at Edville and/or during the event by the Customer or any of their participants, whether ordered directly from Edville or from a third party. The Customer shall be unconditionally liable for all costs related to such additional services, including any invoices that a third party might address to Edville under the mistaken belief that the order was placed in the name and on behalf of Edville.
  • The prices for service reservations are stated before, during, and after the reservation process.
  • For accommodation services, the stated prices apply per room for the specified number of persons and the selected date.
  • Upon confirmation of the reservation of a service, the total price is shown to the Customer as a tax-inclusive amount in the establishment’s operating currency (which, in certain cases, may differ from the establishment’s local currency) and is only valid for the period indicated on the website.
  • If settlement of the total amount for the reserved service takes place at the establishment in a currency different from the currency in which the reservation was confirmed, any exchange costs shall be borne by the Customer. If the confirmed amount is displayed in another currency at the time of booking on the website, please note that this is for guidance only and not binding, as potential exchange-rate changes between the booking date and the date of the stay are taken into account.
  • Unless otherwise indicated on the website, options not offered at the time of booking the service are not included in the price.
  • The tourist tax, which is shown when booking the service, must be paid directly on site at the establishment, unless the stay was prepaid online including this amount.
  • Edville has the right to increase prices when municipal taxes (e.g., cultural tax, spa tax) are levied on the stay. Any increase will be limited to the amount of those taxes.
  • The prices quoted are those applicable at the time the agreement is concluded, subject to minor necessary deviations and changes.
  • City tax / tourist tax (toeristenbelasting) is collected by Edville and is therefore not included in the price.
  • If the deposit is not paid by the specified date, Edville has the right to terminate the agreement. ​

7. INVOICE / SECURITY DEPOSIT

• • Edville Home: the security deposit is €600.
  • Edville Home event: the security deposit is €1,200 (event = 32+ persons).
  • Edville Studio: for long-term rentals to companies and private individuals, the security deposit is **\[amount]**.
  • One month’s rent for stays of 3 months or longer.
  • Two months’ rent for stays of 9 months or longer.
  • For long-term rentals to students, the security deposit is two months’ rent. ​
  • If the Customer fails to comply with the conditions regarding payment of the security deposit, the advance payment, or the invoice to be prepaid in full, Edville reserves the right to cancel the reservation.
  • The billing address stated in the contract is binding for the invoice. Changes may only be communicated before the event(s) and/or overnight stay(s). Invoices are sent automatically by email; by accepting the General Terms and Conditions, the Customer consents to this. The Customer must provide a billing email address at the latest prior to the start of the event/stay. Exceptions are only possible if otherwise agreed.
  • Upon completion of the event/stay, the final balance will be prepared, and the Customer undertakes to pay the balance invoice upon leaving the accommodation, unless otherwise agreed in writing. Payment may be made in cash or by Visa, MasterCard, or Bancontact, unless agreed otherwise.
  • Please note that the release of the security deposit usually takes 10 business days, but this may extend to 20 business days or longer, depending on the Customer’s bank.

8. CREDIT CARD

• • At check-in, the Customer shall present a credit card from which Edville will record the details. Credit cards will be pre-authorized for the full amount of the stay plus an additional amount to cover any incidental charges. If the Customer uses facilities (e.g., minibar, etc.) that are not declared at check-out, the hotel shall have the right to charge these to the credit card, on the sole condition that an itemized statement is provided to the Customer. In any case, the Customer must dispute the charge in writing within 8 days if they believe it was made in error.

9. DISPUTES / JURISDICTION / GOVERNING LAW

• • Any dispute concerning the validity, interpretation, or performance of the agreement, or any invoicing arising therefrom, falls under the exclusive jurisdiction of the courts of Ghent, and—unless otherwise provided by mandatory law—Belgian law applies. We reserve the right to waive this clause for the purposes of debt collection.
  • These General Terms and Conditions, as well as the contractual relations between the Parties arising therefrom, are governed exclusively by Belgian law, excluding its conflict-of-laws rules.

10. FORCE MAJEURE

• • In the event of force majeure, unforeseeable or irresistible events, or events beyond the control of the Party concerned, that Party shall be released from its obligations without liability for damages. It nevertheless undertakes to inform the other Party by all possible means in order to limit any potential damage.
  • Edville cannot be held liable for failing to fulfil all or part of its obligations and has the right to terminate the agreement if such non-performance is due to a fortuitous event, force majeure, or acts of third parties, including but not limited to: flooding, natural disasters, war, fire, storm, terrorism, strikes, or acts of public authority.
  • None of the Parties can be held liable by the other for failure to fulfil their obligations if this results from force majeure. It is expressly agreed that, in the event of force majeure, performance of the Parties’ mutual obligations shall be suspended and each Party shall bear the costs arising therefrom. Cases of force majeure are those commonly recognized as such by the case law of the Court of Cassation (Belgium). If the force majeure event lasts longer than 30 days from its occurrence, these General Terms and Conditions may be terminated by either Party, without the other Party being entitled to any compensation.

11. DAMAGE / LIABILITY / INSURANCE

• • The Customer undertakes to conduct themselves as a prudent person while at Edville and to comply with the house rules.
  • Any serious or repeated breach of this provision shall be deemed a serious fault by the Customer, entitling Edville to terminate, without prior notice, the stay of the Customer and/or of persons under their responsibility, without prejudice to the amounts due. The Customer undertakes to take out insurance with a recognized Belgian insurance company to cover their liability for the stipulated period.
  • The Customer and their participants are, inter alia, prohibited from using the premises for meetings connected to extremist ideologies or movements, or for any activity that could directly or indirectly negatively affect normal operations or disturb the peace of other guests.  
  • The Customer shall, in any event, together with their participants, be jointly and severally liable—each in default for the other—to compensate Edville for any damage or nuisance caused by the Customer’s participants. The Customer shall also indemnify and hold Edville harmless from any and all claims (including principal, interest, and costs) brought against Edville by other guests/clients arising from damage or nuisance they may suffer as a result of the event and/or the conduct, behavior, or omissions of the Customer or their participants.
  • Edville can in no event be held liable for theft of, or damage to, any goods, objects, or other property kept at Edville by the Customer or their participants.
  • The Customer is liable vis-à-vis Edville for the persons under their responsibility and for any damage that they or those persons may cause to individuals, property, equipment, and other facilities of Edville and, more generally, in areas accessible to the public.
  • Edville is not liable for theft of equipment, damage to equipment, or damage caused by equipment brought to Edville by the Customer.
  • The Customer must personally ensure the integrity and safety of this equipment and is responsible for taking out any insurance for theft, damage, and liability that they deem necessary.
  • The event must be organized in an orderly and civilized manner. Groups must likewise conduct themselves in an orderly and civilized manner; consequently, the Customer will be held liable for any damage or nuisance caused directly or indirectly by the event/the group, whether in the space where the event takes place or elsewhere on the hotel premises.
  • Edville reserves the right, without notice and without any refund or compensation, to cancel any agreement that contravenes customary standards of morality or conduct, public order, and/or the normal use of the space made available to the Customer.
  • Hotel Liability
     Edville is liable for all obligations arising from the agreement. Claims for damages by the Customer are excluded. This exclusion does **not** apply to damage resulting from injury to life, body, or health where the breach is attributable to Edville; to other damage caused by Edville’s intentional acts or gross negligence; or to damage resulting from Edville’s intentional or grossly negligent breach of essential contractual obligations. A breach of duty by Edville is treated the same as a breach by its legal representative or agent. If there are disruptions or defects in Edville’s services, Edville is obliged to remedy the situation as soon as it becomes aware of them or is informed by a direct complaint from the Customer. The Customer must do everything reasonably possible to help remedy the disruption and to keep potential damage to a minimum.
  • All claims against Edville shall, in principle, become time-barred six months after the start of the knowledge-dependent regular limitation period under Article 2271 of the Belgian Civil Code. The shortening of limitation periods does not apply to claims based on a breach of duty by Edville or its agents resulting from intent or gross negligence, or to claims for injury to life, body, or health.
  • You remain responsible for your own belongings at all times.

12. NO SMOKING / ANTI-DRUG POLICY

• • Edville maintains a strict anti-drug policy. The sale, possession, and use of drugs are strictly prohibited on the premises and in all buildings. The sale, possession, or use of nitrous oxide (laughing gas) is likewise prohibited.
  • Smoking is not permitted anywhere at Edville (including but not limited to guest rooms, stairwells, lifts/elevators, corridors, and any area accessible to the public), in accordance with the Law of 22 December 2009. In case of violation, a €250 cleaning fee (excl. VAT) will be charged to the Customer. A higher amount may be invoiced if Edville determines greater damage (including, without limitation, loss of the ability to rent the room). Your credit card on file will be charged for these amounts.

13. CANCELLATION POLICY

• • Edville Home — Cancellation or Reduction in Number of Participants
    Within 2 days of booking: 0% of the total cancelled amount. 
    Up to 60 days before arrival: 30%of the total cancelled amount. 
    Within 60 days before arrival:100% of the total cancelled amount. *These terms also apply to any reduction in the number of participants; the stated percentages are charged on the reduced portion.
  • Rescheduling up to 60 days before arrival: 0% of the total amount will be charged.
  • Rescheduling within 60 days before arrival: 30% of the total amount will be charged.
  • Edville Studio — Cancellation or Reduction in Number of Rooms
    Cancellations up to 7 days before arrival: 100% of the total cancelled amount will be charged. This also applies to any reduction in the number of rooms; the stated percentage is charged on the reduced portion.
  • The Customer must, no later than 14 days before the scheduled arrival date, provide Edville with a detailed list of participants, specifying the following details: the participant’s name(s) (i.e., surname, first name), gender, address, and nationality, as well as—in the case of individual payment—a valid credit card number.
  • If you do not show up (no-show), the total price of the reservation will be charged.
  • The final number of participants shall be fixed no later than 7 days before the scheduled arrival date.
  • Third-party services or additional services (catering, flowers, etc.) that are cancelled by the Customer must be paid for by the Customer in full.
  • Termination by Edville 
    When it has been agreed that the Customer may cancel the agreement free of charge within a certain period, Edville shall, during that same period, likewise have the right to cancel the agreement if other customers request the accommodation covered by the agreement.
  • If an advance payment—whether mutually agreed or arising from these General Terms and Conditions—is not made on time, Edville likewise has the right to terminate the agreement. Edville may also pursue claims for damages against the Customer.
  • Edville has the right to terminate the agreement with immediate effect in situations such as the following:
    • Force majeure or other circumstances beyond Edville’s control render performance of the agreement impossible.
    • Deliberately misleading or incorrect information essential to the agreement is provided when booking accommodation, for example the Customer’s personal data or information about the purpose of the stay.
    • Edville has reasonable grounds to believe that use of the services may endanger Edville’s orderly operations, safety, or public reputation, and such risk is not attributable to Edville’s management or organization.
    • The purpose or reason for the stay is unlawful.
    • There is a breach of Clause II.2 of these General Terms and Conditions.
    • Edville is closed.
    • The Customer, as a debtor, has provided sworn disclosure of their financial situation.
    • Bankruptcy or suspension-of-payments proceedings have been filed in respect of the Customer’s assets.

14. CHECK-IN / CHECK-OUT

• • Edville Home: check-in from 16:00 on the day of arrival; check-out by 10:00 on the day of departure.
  • Early check-in from 08:00 or late check-out is available for a surcharge of €300.
  • Edville Studio: check-in from 15:00 on the day of arrival; check-out by 10:00 on the day of departure.
  • Early check-in is not possible.
  • Late check-out until 13:00 is available for €20. ​
  • The Customer may leave their luggage, in case of early arrival, in the locker until their departure for €5. If the Customer arrives before this time, Edville will, to the best of its ability and without obligation, try to make the accommodation available earlier, but cannot be held to do so.
  • Moreover, any extension will always depend on the availability of the accommodation and can in no way be guaranteed.
  • Access to Edville is via codes communicated to the Customer prior to arrival. These codes are provided once the reservation has been confirmed and guaranteed by the Customer’s payment in accordance with these General Terms and Conditions, and will be communicated no later than the Customer’s day of arrival.
  • Departure after 17:00 will be charged as an additional night.

15. AGREEMENT / TERMINATION / DAMAGES

• • The Customer shall have no right to any services from Edville until a definitive agreement has been signed and delivered to both Parties. Upon signature—and thus acceptance by Edville—all obligations between the Parties shall be governed exclusively by that agreement, which supersedes all prior arrangements between the Parties. ​
  • All amendments or additions to this contract must be made exclusively in writing and accepted by both Parties. Oral agreements shall be deemed null and void and of no effect.
  • The Organizer is fully aware of the above terms, which form an integral part of the contract, and accepts and undertakes to comply with them.
  • Subletting or re-letting of the rented rooms, and any use for purposes other than accommodation, requires Edville’s prior written consent.
  • When a third party makes the booking on behalf of the customer, they are liable towards Edville as the ordering party, together with the customer as joint and several debtor. ​
  • The agreement is concluded when a room has been booked and confirmed. The conclusion of the agreement obliges Edville to fulfill the offer for the duration of the agreement. Option dates are binding for both parties. After the expiry of the option date, Edville reserves the right to release the agreed room for rental again. ​

16. DOUBLE BOOKING / INSUFFICIENT ROOMS ​

• • If upon arrival at Edville it appears that there are not enough rooms available to accommodate all members of the group for whom the reservation was confirmed, Edville has the right to accommodate this group, in whole or in part, in another hotel in the immediate vicinity of the same category for the price of the reserved accommodation. All additional costs, such as city tax, are to be borne by the customer. ​
  • Edville is free to choose the alternative hotel and will cover the transportation costs to this alternative hotel as well as the accommodation costs there. Under no circumstances, however, shall Edville be obliged to pay any compensation of any kind to the Customer. ​

17. ADDITIONAL SERVICES ​

• • Additional services can also be booked through the website, such as a bicycle, a kayak, a locker, or a baby cot. ​
  • Children of all ages are welcome. Children between 0–6 years stay free of charge. For children aged 6 and above, a surcharge of €20 per night applies in Edville Studio and €35 in Edville Home. Edville Home: 1 baby cot is available free of charge. ​
  • Edville Studio: for children between 0–3 years, a surcharge of €10 per reservation applies for the use of baby cots. The availability of a baby cot is always on request and must be confirmed by Edville.
  • External catering without a prior written request is not permitted. Failure to comply will result in a fine per person / buyout fee per person. ​

18. ANIMALS

• • We have a heart for animals but have decided not to allow them at Edville, unless otherwise agreed in writing. ​

19. MINORS

• • Reservations by minors are prohibited, unless accompanied by an adult or with written consent from a parent, and only upon request. ​
  • Edville reserves the right to deny access to its establishment to any minor not accompanied by their legal guardian and to cancel the reservation. ​
  • Edville may also cancel any stay if it appears that the reservation is intended to accommodate minors without the supervision of their legal guardians. ​

20. FIRE PREVENTION AND SAFETY PROCEDURES ​

• • Emergency exits must always remain free of obstructions, and signage indicating their location must remain visible to everyone attending the function. Where explicitly indicated, fire and emergency doors must remain closed at all times. Nothing may be attached to the panic bars, nor may materials be placed behind the doors in advance. ​
  • Stairwells serving as escape routes must be kept free of obstructions. ​
  • It is prohibited to bring flammable, explosive, or hazardous liquids or products into Edville, as well as to make alterations to existing installations, materials, furniture, or equipment without prior written consent from Edville. If such alterations prove necessary, they must be requested in writing from Edville at least 21 days before the function takes place. ​
  • Curtains, wall coverings, and any other decorative material hung or attached to walls and ceilings must be made of at least fire-retardant or fireproof material. If these materials are hung in doorways or corridors, they must part in the middle and be fixed in such a way that they can be easily drawn aside. ​
  • The electrical installations may not be overloaded. ​
  • Firefighting equipment may not be misused. ​
  • The smoking ban must always be respected. ​
  • If the organizer hires external security personnel for the function, the contracted security company must be licensed by the Ministry of the Interior, and its personnel must comply with the Law of April 10, 1999 on security companies, guarding companies, and internal security services, regarding training. The number, names, and whether or not the security personnel are armed must be communicated to Edville in writing in advance. ​
  • Care must be taken not to exceed the maximum permitted number of persons in a room without prior written consent from Edville. The installation of personal electrical appliances such as heaters, air conditioning units, fondue sets, or gourmet devices is strictly prohibited. ​
  • The use of candles and fire pits is also at one’s own risk, and Edville cannot be held liable for any accidents. ​

21. PRIVACY

• • The person responsible for the personal data that is occasionally on the site edville.be The entity responsible for the personal data that may occasionally be collected on the site is Edville. Its registered office is located at Brusselsesteenweg 167, 9090 Melle. The company is registered under number BE 0442.024.644. Edville can be contacted by telephone at +32 9 395 08 07 and via the following email address: [mail@edville.be](mailto:mail@edville.be). The processing of your personal data by Edville is carried out fully in accordance with the legislation on the protection of privacy, including the Law of December 8, 1992, as amended by the transposition law of December 11, 1998, and effective after the publication of the Royal Decree of February 13, 2001. ​
  • By booking a stay and/or event at Edville, the data collected from the Customer is processed by Edville. This data is necessary to manage the Customer’s reservation and may be used to better understand the Customer and to send them information about Edville’s products and services. Any other use requires the Customer’s prior and specific consent. ​
  • The Customer’s data is intended for Edville and its service providers. Customer data may be transferred to entities located outside the European Union in order to manage the Customer’s reservations, to follow up on their file as part of pre-contractual measures, or on the basis of an authorization from the competent data protection authority.​
  • Edville implements data processing, for which it is responsible, for the commercial management of its reservations, invoicing and payment, prospecting and promotion/commercial activities, business statistics, and satisfaction surveys. The data is intended for Edville and its service providers, each for their own purposes. ​
  • In accordance with legal provisions, the Customer has the right to access, request, correct, object to, and delete the data collected by Edville, and has the right to further specify guidelines for the processing of their data. To do so, the Customer must use the following unique address: ​ mail@edville.be
  • The Customer acknowledges having read the charter regarding the processing of personal data, which can be accessed by clicking on the following link: privacy policy; this charter is also available on Edville’s website
  • The personal data provided by the Customer may be shared with the police. Article 144 of the Law of March 1, 2007 containing various provisions (Belgian Official Gazette, March 14, 2007) obliges the accommodation provider, upon request, to make the registered data available to the police so that it can be verified.
  • Every request in that sense can be directed as
  • Either by e-mail to the following address: mail@edville.be or by letter to the person responsible for data processing at the following address: EDville home bv Brusselsesteenweg 167, 9090 Melle.
  • To ensure a secure payment transaction, the entities of Edville process personal data in such a way that the fraud risk of each transaction can be assessed. For this purpose, Edville may, for better analysis, call upon the services of Edville’s service provider specializing in fraud prevention. Depending on the results of these analyses, Edville may take certain security measures, and in particular request that the customer use a different booking channel or payment method. Such measures may result in the suspension of the reservation or, if the outcome of the analysis does not guarantee a secure order, its cancellation. If the customer fraudulently uses a payment method leading to non-payment, their details may be recorded in Edville’s incident file. This may result in Edville excluding them from future payments or subjecting them to additional checks in the future.

22. INFORMATION ABOUT GOOGLE REMARKETING TAGS​

• • To provide personalized and behavior-based advertising (‘behavioral targeting’), this website uses remarketing tags, a service of Google Inc. (headquarters: 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States; hereinafter referred to as ‘Google’). When you access this website, Google places cookies on the device you are using. Cookies are small text files containing a sequence of numbers that can be read to analyze user behavior. We use these cookies to determine which partner websites you have accessed on your device and which advertisements were displayed there. When offering behavior-based advertising, we consider the protection of your personal data to be very important. Therefore, we only use anonymized data to improve the quality of advertising messages. We do not store and/or combine data in order to identify you. You can decide at any time whether or not you wish to continue receiving personalized advertising. The cookies we create automatically expire after ninety days, unless you manually block or disable them beforehand. You can permanently disable the cookies placed by Google by changing the cookie settings via this link. Hierkunt u de reclame-instellingen van Google wijzigen. U kunt cookies ook uitschakelen door naar de deactiveringpagina van het Network Advertising Initiative te gaan en daar de instructies te volgen. Meer informatie over de remarketingdienst van Google vindt u hier.
  • The Department International Flanders is the competent authority that grants the license and where further information can be obtained regarding the regulations on the operation of tourist accommodations and the legal remedies generally available in the event of disputes, as well as the place where the tourist may file a complaint.
  • Department International Flanders; Tourist Licensing Service. Boudewijnlaan 30 bus 8, 1000 Brussels. +32 2 553 29 50 logies@iv.vlaanderen.be.

INVOICING TERMS

Edville, Edville Home and Edville Studio are commercial names of Edville Home NV, registered office Brusselsesteenweg 167, 9090 Melle, VAT BE 0442.024.644, and/or Terplaten BV, registered office Ter Platen 66, 9000 Ghent, VAT BE 0441.486.887, hereinafter referred to as “Edville.” These general terms and conditions apply to all services and goods provided by Edville with regard to sales, rentals, and property management, regardless of whether the customer is a private individual or a professional. By confirming the agreement by e-mail or by purchasing or booking via the website www.edville.be , in which our services and goods are described, the customer confirms that these general terms and conditions form an integral part of the agreement, to the exclusion of any terms and conditions of their own. The customer expressly acknowledges having read these terms and conditions and accepts them in full without reservation. Deviations from our general terms and conditions are only valid in writing. All quotations are non-binding. All prices provided are always based on the location, time, duration, number of persons, extras, etc. as applicable on the date of the quotation. Official price changes, as provided for by legal provisions, will automatically entail corresponding adjustments to the prices specified in the contract. The proportional increase may also apply to part of the order or assignment. Each quotation remains valid for 7 days after the quotation date. Any person or company placing an order on behalf of a third party, or to be invoiced to a third party, guarantees this third party in accordance with Article 1120 of the Civil Code and will be responsible for payment. All goods that have not been paid in full remain our full property, notwithstanding Article 1583 of the Civil Code; any deposits paid shall serve as compensation for costs and loss of profit. Any services not fully paid for may be unilaterally suspended by Edville at any time. All our invoices are payable in cash to the account number stated on the invoice, unless otherwise agreed in binding documents between the parties, or if a due date is stated on the invoice. The content of the services is described in the agreement and may only be deviated from by mutual agreement and in writing. The services are delivered within the time specified in the agreement. The agreement governs the duration thereof and the modalities regarding termination. Late payment entitles us to unilaterally suspend further deliveries or services in order to prevent receivables from increasing further, and this without prior notice. Services are invoiced to the customer in accordance with the agreement. Unless a written protest is made within 8 days after the invoice date, the invoice shall be deemed accepted. Fees due by the customer are payable within 7 days of the invoice date. Non-payment on the due date of a single invoice renders the outstanding balance of all other invoices, even those not yet due, immediately payable by operation of law. In case of late payment of an invoice, the customer is obliged to pay a flat-rate compensation equal to 10% of the invoice amount on the outstanding balance of the invoice, with a minimum of €100. In addition, the customer owes interest of 10% per year until the date of full payment. Both the compensation and the interest are payable automatically without prior notice of default. In the absence of timely payment of an invoice, performance of the agreement may be suspended, without the customer being entitled to request any service or performance until all outstanding invoices have been paid. Failure to pay invoices may be considered by the service provider as grounds to regard the agreement as terminated at the expense of the customer. In such case, the customer is obliged to compensate all damages suffered by the service provider and costs incurred in the performance of the agreement. Complaints regarding the delivery of goods and services or the execution of works must be made at the time of delivery and confirmed by a substantiated registered letter within 5 days after the delivery or execution date. Such complaints do not suspend the payment obligations. In the event of any dispute, Belgian law shall apply exclusively, and the courts of Ghent, or where applicable, the Justice of the Peace of Ghent, shall have exclusive jurisdiction. By entering the accommodation, the guest agrees to the house rules and Edville’s general terms and conditions, which can be found at https://edville.be/staging/terms-and-conditions/ . In the event of misconduct by the guest, Edville reserves the right to unilaterally terminate the agreement without the guest being entitled to any compensation. Edville also reserves the right to claim damages as determined in the house rules and the general terms and conditions of the accommodation in which the guest is staying, which cannot be contested.

​

INVOICE CONDITIONS

INVOICING TERMS

Edville, Edville Home, Edville Studio and Edville Kayak are commercial names of Edville Home NV, registered office Brusselsesteenweg 167, 9090 Melle, VAT BE 0442.024.644, and Terplaten BV, registered office Ter Platen 66, 9000 Ghent, VAT BE 0441.486.887, hereinafter referred to as “Edville.” These general terms and conditions apply to all services and goods provided by Edville with regard to sales, rentals, and property management, regardless of whether the customer is a private individual or a professional. By confirming the agreement by e-mail or by purchasing or booking via the website www.edville.be , in which our services and goods are described, the customer confirms that these general terms and conditions form an integral part of the agreement, to the exclusion of any terms and conditions of their own. The customer expressly acknowledges having read these terms and conditions and accepts them in full without reservation. Deviations from our general terms and conditions are only valid in writing. All quotations are non-binding. All prices provided are always based on the location, time, duration, number of persons, extras, etc. as applicable on the date of the quotation. Official price changes, as provided for by legal provisions, will automatically entail corresponding adjustments to the prices specified in the contract. The proportional increase may also apply to part of the order or assignment. Each quotation remains valid for 7 days after the quotation date. Any person or company placing an order on behalf of a third party, or to be invoiced to a third party, guarantees this third party in accordance with Article 1120 of the Civil Code and will be responsible for payment. All goods that have not been paid in full remain our full property, notwithstanding Article 1583 of the Civil Code; any deposits paid shall serve as compensation for costs and loss of profit. Any services not fully paid for may be unilaterally suspended by Edville at any time. All our invoices are payable in cash to the account number stated on the invoice, unless otherwise agreed in binding documents between the parties, or if a due date is stated on the invoice. The content of the services is described in the agreement and may only be deviated from by mutual agreement and in writing. The services are delivered within the time specified in the agreement. The agreement governs the duration thereof and the modalities regarding termination. Late payment entitles us to unilaterally suspend further deliveries or services in order to prevent receivables from increasing further, and this without prior notice. Services are invoiced to the customer in accordance with the agreement. Unless a written protest is made within 8 days after the invoice date, the invoice shall be deemed accepted. Fees due by the customer are payable within 7 days of the invoice date. Non-payment on the due date of a single invoice renders the outstanding balance of all other invoices, even those not yet due, immediately payable by operation of law. In case of late payment of an invoice, the customer is obliged to pay a flat-rate compensation equal to 10% of the invoice amount on the outstanding balance of the invoice, with a minimum of €100. In addition, the customer owes interest of 10% per year until the date of full payment. Both the compensation and the interest are payable automatically without prior notice of default. In the absence of timely payment of an invoice, performance of the agreement may be suspended, without the customer being entitled to request any service or performance until all outstanding invoices have been paid. Failure to pay invoices may be considered by the service provider as grounds to regard the agreement as terminated at the expense of the customer. In such case, the customer is obliged to compensate all damages suffered by the service provider and costs incurred in the performance of the agreement. Complaints regarding the delivery of goods and services or the execution of works must be made at the time of delivery and confirmed by a substantiated registered letter within 5 days after the delivery or execution date. Such complaints do not suspend the payment obligations. In the event of any dispute, Belgian law shall apply exclusively, and the courts of Ghent, or where applicable, the Justice of the Peace of Ghent, shall have exclusive jurisdiction. By entering the accommodation, the guest agrees to the house rules and Edville’s general terms and conditions, which can be found at https://edville.be/staging/terms-and-conditions/ . In the event of misconduct by the guest, Edville reserves the right to unilaterally terminate the agreement without the guest being entitled to any compensation. Edville also reserves the right to claim damages as determined in the house rules and the general terms and conditions of the accommodation in which the guest is staying, which cannot be contested.

PRIVACY POLICY

PART 1. GENERAL PROVISIONS

1. 1. Why this Privacy Policy? Your privacy and the protection of your data are of the utmost importance to Edville. That is why we want to inform you as much as possible, respect your choices, and give you control over what happens with your personal data. In this Privacy Policy you will find the following information: which data we collect, why we collect it, how long we keep it, what your rights are, and—very importantly—how you can exercise those rights. Edville makes every possible effort to ensure that your private data truly remains private.
   2. Scope of this Privacy Policy This Privacy Policy applies to the personal data that we process as a data controller or as a data processor. It covers the processing of personal data of our customers in relation to our products and services, as well as the necessary personal data of third parties that we must process for the performance of our agreement. This Privacy Policy applies when you visit our offices, our website, subscribe to our newsletter, or in any other way make use of our products or services. We also aim to process and protect the personal data of our former customers or prospects as carefully as possible, in accordance with this Privacy Policy. This statement has been in effect since December 8, 2020.
   3. Processing of Personal Data by the Data Controller By “processing of personal data,” we mean any operation performed on data that can identify you as a natural person. Which specific data this concerns will be explained later in this Privacy Policy. The concept of “processing” is very broad and includes, among other things: the collection, recording, organization, storage, updating, modification, retrieval, consultation, use, distribution or making available in any way, combination, archiving, deletion, or eventual destruction of such data. Edville Home NV (hereinafter “Edville”), with its registered office at Brusselsesteenweg 167, 9090 Melle, and registered with the Crossroads Bank for Enterprises under VAT number BE 0442.024.644, is the data controller of your personal data. This means that Edville determines the purposes and the means of processing your data.

PART 2. COLLECTION OF PERSONAL DATA

1. • How do we collect your data? We naturally process the personal data that you provide to us yourself. You may choose to provide us with your personal data at various times and in various situations. For example, you may share your data with us when you wish to communicate with us, when you request information, when you call us, or when a deed or contract needs to be drawn up. In short: whenever you come into contact with us. Very often we will ask for your consent to process this data, but not always. Sometimes we must process personal data simply out of necessity for the performance of the agreement we have with each other, or because of a legal obligation (e.g. anti-money laundering legislation).
     Which data do we collect from you? We distinguish between different types of personal data, which may be combined with each other: Personal identification data (surname, first name, postal address, e-mail address, telephone/fax number, website URL, …); Professional data (company name, head office, company/VAT number, business telephone number, professional e-mail address, website URL, position, status, name of representative); Financial data (bank account number, banking institution, …); Any other data that you voluntarily provide to us and that are necessary for the assignment you entrust to us.

SECTION 3. PURPOSES OF PROCESSING PERSONAL DATA​

1. 1. Proportional and Necessary Nature of Processing We process your personal data for various purposes, but we always limit the processing to the data that are strictly necessary to achieve the intended purpose. The processing of your personal data is necessary: in the context of the preparation, performance, or termination of our agreement or cooperation; to comply with the legal or regulatory provisions to which we are subject; and/or to safeguard our legitimate interests, in which case we always strive to maintain a balance between those interests and the respect of your privacy. If the processing of your personal data is not necessary for one of these three reasons, we will always ask for your consent before processing your data.
   2. For what purpose do we process your personal data? Below we describe, as much in detail as possible, the ways in which Edville will use your personal data: For the performance of the agreement we have with you, including newsletters and the provision of information about our services and products; To analyze your browsing behavior, allowing us to tailor our product and service offerings to your needs.

PART 4. SECURITY OF YOUR PERSONAL DATA

1. 1. Principle We want to protect your personal data and maintain its accuracy. That is why Edville implements, to a reasonable extent, all physical, administrative, and technical security measures to protect your personal data against unauthorized access, unauthorized use, and unauthorized disclosure. We also require our suppliers to protect such data against unauthorized access, unauthorized use, and unauthorized disclosure.
   2. Staff Training Our employees are trained to handle confidential data correctly. For every project that involves the processing of personal data, an assessment is first made regarding security and data protection, with your interests as the top priority. Employees are only granted access to your personal data to the extent necessary for them to properly perform their tasks.
   3. Technical Measures We use a variety of technical measures to protect your personal data against unauthorized access, unauthorized use, and the loss or theft of your data, including but not limited to: password protection, firewalls, and antivirus software. Should a data breach occur with adverse consequences for your personal data, you will be notified under the circumstances provided for by law.

PART 5. TRANSFER OF YOUR PERSONAL DATA

1. 1. General Principles 
      We do not sell personal data to third parties without your consent, and we do not share them with third parties unless: To our legal successors and other companies within our group. We may transfer your personal data to our potential legal successors and affiliated companies within our group for the same purposes as those stated in this Privacy Policy, for example, to inform you about the products and services of the entire group. In the event of non-payment, we may also share your payment behavior in order to protect the legitimate interests of our group. In this context, the companies within the group qualify as joint data controllers. When necessary for our services. Some of our databases are made accessible to third parties working on our behalf and assisting us in delivering our products and services. For example, our commercial agents, independent technicians maintaining our network, and (external) customer service employees who support our customers daily. Data transfers to such parties are limited to the purposes for which Edville itself processes your data and restricted to the data they need to perform their tasks on our behalf. We ensure that they, just like us, manage your data securely, respectfully, and responsibly, and we provide adequate contractual safeguards for this. Where there is a legal obligation. Where there is a legitimate interest for Edville or the relevant third party. We will only transfer your personal data if your interests or fundamental rights and freedoms do not outweigh such interest, and you will always be informed transparently about this (except in cases of legal exceptions). For example, your personal data may be shared with credit controllers, debt collection agencies, legal service providers, as well as partners with whom we cooperate in the context of a specific (commercial) action. Where you grant us permission. If Edville were to share personal data with third parties in other situations, this will only take place with explicit notification, providing information about the third party, the purposes of the transfer and processing. Where legally required, we will obtain your explicit consent.​
   2. Use of Anonymous Data 
      We use anonymous, aggregated data for commercial purposes and for internal and external reporting. This data can never be traced back to any specific natural person. Edville always ensures that all such parties can never re-identify the data received from us as belonging to an identifiable natural person.​

PART 6. WHAT RIGHTS DO YOU HAVE AS A DATA SUBJECT?

1. 1. Your Right of Access You have the right to obtain from Edville, at any time, confirmation as to whether or not we process your personal data and, where that is the case, to access those data and to receive additional information regarding: the purposes of the processing; the categories of personal data concerned; the recipients or categories of recipients (in particular recipients in third countries); where possible, the envisaged retention period or, if not possible, the criteria used to determine that period; the existence of your privacy rights; the right to lodge a complaint with the supervisory authority; any available information as to the source of the data, if the personal data were not obtained directly from you; and the existence of automated decision-making. You also have the right to receive, free of charge, a copy of the processed data in an intelligible form. Edville may charge a reasonable fee to cover its administrative costs for each additional copy you request.
   2. Your Right to Rectification of Personal Data 
      You have the right to have incomplete, inaccurate, inappropriate, or outdated personal data corrected. To help us keep your data up to date, we kindly ask you to notify us of any changes, such as a change of address, modification of your e-mail address, or renewal of your identity card.​
   3. Your Right to Erasure of Personal Data You have the right to have your personal data erased, without undue delay, in the following circumstances: your personal data are no longer necessary for the purposes for which they were collected or otherwise processed by Edville; you withdraw your prior consent to the processing and there is no other legal basis on which Edville can rely for the (further) processing; you object to the processing of your personal data and there are no overriding legitimate grounds for Edville’s (further) processing; your personal data have been unlawfully processed; your personal data must be erased in order to comply with a legal obligation; your personal data were collected when you were still a minor. Please note, however, that we may not always be able to erase all requested personal data, for example when their processing is necessary for the establishment, exercise, or defense of legal claims. We will inform you accordingly in our response to your request.
   4. Your Right to Restriction of Processing You have the right to obtain restriction of the processing of your personal data if one of the following applies: you contest the accuracy of the personal data: the use of the data will be restricted for a period that allows Edville to verify their accuracy; the processing of your personal data is unlawful: instead of requesting erasure, you request restriction of their use; Edville no longer needs your personal data for the original processing purposes, but you require them for the establishment, exercise, or defense of legal claims: instead of erasure, their use will be restricted for that purpose; while a decision is still pending regarding the exercise of your right to object to the processing, you request that the use of your personal data be restricted.
   5. Your Right to Data Portability 
      You have the right to “recover” your personal data. This applies only to the personal data that you have provided to Edville, and where the processing is based on your consent or on a contract. In all other cases (for example, when the processing of your data is based on a legal obligation), this right does not apply. There are two aspects to this right: you may request Edville to return the relevant personal data to you in a structured, commonly used, and machine-readable format; and you may request Edville to transfer the relevant personal data directly to another data controller. In this case, you are responsible for the accuracy and security of the (e-mail) address you provide for the transfer. Edville has the right to refuse such a transfer if it is not technically feasible.​
   6. Your Right to Object to the Processing of Your Personal Data
      You have the right, on grounds relating to your particular situation, to object to the processing of your personal data if the processing is based on the legitimate interests of Edville or on grounds of public interest. Edville will cease processing your personal data unless Edville can demonstrate compelling and legitimate grounds for the processing that override your interests, rights, and freedoms, or where the processing of the personal data is necessary for the establishment, exercise, or defense of legal claims (for example, submitting a petition before a court).​

PART 7. HOW CAN YOU EXERCISE YOUR RIGHTS AS A DATA SUBJECT?

1. 1. Who should you contact to exercise your rights? If you wish to exercise any of your rights, you can submit a written request to: Edville 📧 mail@edville.be 📞 +32 9 395 08 07
   2. Are there costs associated with exercising your rights? In principle, no: you can exercise the aforementioned rights free of charge, unless we determine that your request is manifestly unfounded or excessive. For example, you cannot exercise your right of access every month. In such a case, two options are possible: we may charge a reasonable fee for the exercise of your rights; or we may refuse to comply with your request.
   3. How will you receive a response to your request? We make every effort to provide you with an answer that is as concise, transparent, understandable, and accessible as possible. We will preferably do this electronically, unless you request to receive your response in another form.
   4. Will you receive an immediate response? We naturally do our best to respond to your request as quickly as possible. In any case, we will respond within one month of receiving your request, unless you submit multiple requests or if the requests are complex. In such circumstances, the one-month period may, if necessary, be extended by two additional months.

PART 8. RETENTION OF YOUR PERSONAL DATA

• • We do not retain your personal data longer than necessary to achieve the purpose for which we collected it. The retention period may therefore vary depending on the purpose: sometimes it may be short, and sometimes longer. For example, the period is longer when we are required to comply with our legal obligations (such as the obligation to retain invoicing data for up to seven years in order to meet accounting and tax requirements). After the expiry of the applicable retention period(s), the collected personal data will be deleted or anonymized.

PART 9. CHANGES TO THE PRIVACY POLICY

• • Edville may amend this Privacy Policy from time to time, for example in response to new market conditions or because we undertake new activities. We therefore invite you to always consult the latest version of this policy via our website. Naturally, we will inform you in advance through our website and other channels of any substantive changes, and we will request your consent for our (new) processing activities whenever required by law.

PART 10. COOKIES OR SIMILAR TECHNOLOGIES WE USE

• • Edville uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone when you first visit this website. Edville uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferred settings are remembered. These cookies are also used to make the website function correctly and to optimize it. In addition, we place cookies that track your browsing behavior so that we can offer tailored content and advertisements. During your first visit to our website, we informed you about these cookies and requested your consent for placing them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can delete all information previously stored via your browser settings. For further information, see: https://www.privacycommission.be/nl

PART 11. DISPUTE RESOLUTION

• • Our privacy statement and policy are governed by Belgian law. Any dispute relating to the interpretation or execution of this privacy statement shall be subject to Belgian law and shall fall under the exclusive jurisdiction of the judicial district of Ghent. For complaints regarding the processing of your personal data by Edville, you may contact the Data Protection Authority: Data Protection Authority Drukpersstraat 35 1000 Brussels 📞 +32 (0)2 274 48 00 📧 commission@privacycommission.be 🌐 www.privacycommission.be

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COOKIE POLICY

What are cookies

• • As is common practice with almost all professional websites, this site uses cookies, which are small files downloaded to your computer, to improve your experience. This page describes what information they collect, how we use it, and why we sometimes need to store these cookies. We will also explain how you can prevent these cookies from being stored, although this may downgrade or “break” certain elements of the site’s functionality.
  • For more general information about cookies, please “Wat zijn cookies” …to read. Information about cookies in this Cookie Policy is derived from de Privacy Policy Generator.

HOW WE USE COOKIES

• • We use cookies for a number of reasons described below. Unfortunately, in most cases there are no standard options for disabling cookies without completely disabling the functionality and features they add to this site. We therefore recommend that you leave all cookies enabled if you are not sure whether you need them or not, in case they are used to provide a service that you use.

DISABLING COOKIES

• • You can prevent the setting of cookies by adjusting the settings of your browser (see your browser’s Help section to learn how to do this). Please be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will usually also result in disabling certain functionalities and features of this site. For this reason, it is recommended that you do not disable cookies. This Cookie Policy was created with the help of … de Cookies Policy Generator van CookiePolicyGenerator.com.

DISABLING COOKIES

• • Account-related cookies

If you create an account with us, we use cookies for the management of the login process and general administration. These cookies are usually deleted when you log out, but in some cases they may remain afterward to remember your site preferences when you are logged out.

• • Login-related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in again every time you visit a new page. These cookies are usually removed or cleared when you log out, to ensure that you can only access restricted features and areas while logged in.

• • Email newsletter–related cookies

This site offers newsletter or email subscription services, and cookies may be used to remember whether you are already registered and whether certain notifications should be displayed that are only valid for subscribed or unsubscribed users.​

• • Order-processing related cookies

This site offers e-commerce or payment facilities, and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.​

• • Enquêtes related cookies

From time to time, we offer user surveys and questionnaires to provide you with interesting insights and useful tools, or to help us better understand our user base. These surveys may use cookies to remember who has already participated in a survey or to provide you with accurate results after you have navigated to a different page.

• • Form-related cookies

When you submit data through a form, such as on contact pages or comment forms, cookies may be set to remember your user details for future correspondence..

• • Site-preference cookies

To provide you with a good experience on this site, we offer the functionality to set your preferences for how the site operates when you use it. In order to remember your preferences, we need to set cookies so that this information can be retrieved whenever you visit a page where your preferences apply.

 

THIRD-PARTY COOKIES

• • In some special cases, we also use cookies provided by trusted third parties. The following section describes in more detail which third-party cookies you may encounter through this site.
  • This site uses Google Analytics, one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the site and how we can improve your experience. For example, these cookies may track how long you spend on the site and which pages you visit, so that we can continue to produce engaging content. For more information about Google Analytics cookies, please see the official Google Analytics page .
• • From time to time, we test new features and make subtle changes to the way the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience while on the site, while also helping us to understand which optimizations our users appreciate the most.
  • Since we sell products, it is important for us to have statistics on how many visitors to our site actually make a purchase. This is the type of data that these cookies track. This is important for you because it allows us to make accurate business forecasts, enabling us to monitor our advertising and product costs in order to guarantee the best possible price.
  • Several partners advertise on our behalf, and affiliate tracking cookies simply allow us to see whether our customers arrived at the site through one of our partner sites. This enables us to credit them appropriately and, where applicable, allow our affiliate partners to provide you with a bonus for making a purchase.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. To make these work, the following social media sites — including {List the social networks whose features you have integrated with your site?:12} — will set cookies through our site. These cookies may be used to enhance your profile on their platform or to contribute to the data they collect for various purposes as described in their respective privacy policies.

MORE INFORMATION

• • Hopefully this has clarified things for you, and as mentioned earlier, if there is something you are not sure whether you need or not, it is usually safer to leave cookies enabled in case they interact with one of the features you use on our site.
  • If you are still looking for more information, you can contact us through one of our preferred contact methods:
  • E-mail: mail@edville.be